Vapure™ Electronic Cigarettes

You're currently on:

Home
/
Vapure™ Electronic Cigarettes - Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

We ship with UPS, Fedx, and USPS for door-to-door delivery service.

After receiving your payment, we will ship the order to you within 1-3 business days depending on the stock and the daily ordering conditions. Please contact us after 3 business days if you still do not have any shipping information. We may not reply to your inquiry regarding the shipment if you ask for the shipping information within 1-3 business days, as there may be many orders waiting on line.

We will inform you your shipment tracking number, and you can look up the delivery status with the tracking number at www.fedex.com, or USPS.com. Normal ground orders take between 3-6 business days before reaching their destination.

Orders placed requesting "flat rate" 5.00 shipping will be sent USPS priority mail.

We will make every effort to ship orders placed after 1:00PST requesting a rush service (fedex 2day, overnight, etc.) the same business day, but to ensure your rush order ships the same day, please place your order before 1:00PST.

Privacy & Security

Effective 3/1/2009

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on the getvapure.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number

Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Registration will also allow you to track and view orders, and update account information maintained at getvapure.com. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18. How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by logging in to your customer account and accessing the "account information" and "address book" tabs. Your account will be password protected for safety, only those with password and email information will be able to log in to your account. You should never give your password to anyone. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 888.261.0026 or send us an email at customerservice@getvapure.com.

Returns & Replacements

Product Return Policy
We are committed to meeting and exceeding the expectations of our customers. Your satisfaction is extremely important to us. Please first carefully review the below outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly assist you. 14 day money back guarantee on starter kits: We are so confident you will be satisfied with Vapure that we back it up with a 100% money back guarantee. If this product doesn't work for you we will return your money no questions asked, guaranteed! You can make a request for a refund through our Customer Service Department within 14 days from your purchase date at the contact information referenced below.
Payments made to honor the money back guarantee will be in the form of a check if cash was paid at the time of purchase. A completed return form must be filled out in order to be considered for a refund. Approved refund checks will be issued and mailed within 5 to 7 business days of reciept and approval of return form. Refunds on credit card purchases will be issued back to the card used at the time of original purchase within 5 to 7 business days of approval.

Warranty coverage: 6 month limited warranty:
Warranty coverage is extended to the original purchaser for personal use, for 6 months from the date of original purchase. This warranty cannot be assigned or transferred by the original purchaser to any other person or entity. Vapure products not purchased through an authorized Vapure ditributor or reseller are specifically excluded from warranty coverage. Vapure will, at it's sole option, repair or replace any component found to be defective per the terms of this warranty. Vapure must authorize the return of any defective parts per the terms of this warranty. Vapure warrants this product to be free from defects in material and workmanship under normal use and service for 6 months after date of purchase. Exceptions to the warranty: The following items are specifically excluded from any warranty coverage: 1) modification, alteration, repair or service of this product by any persons or company other than Vapure ; 2) misuse of the product in a manner inconsistent with the use indicated in the instructions; 3) abuse or improper care/handling of the product 4) any use of the product other than that for which it was intended; or 5) shipment of the product to Vapure for service or replacement Except as expressed herein, there shall be no other warranty or obligation, expressed or implied, oral or statutory. No agent, dealer, distributor, service company, or other party is authorized to change, modify or extend the terms of this warranty. Once the Vapure starter set package and/or cartridges have been opened, they cannot be returned for a refund. Replacement or repair of product, therefore, is your exclusive remedy under this warranty.

Subject to the above warranty, in the event that your Vapure device fails to operate satisfactorily, please follow the steps below:
1. Email our Customer Service Department at customersupport@getvapure.com in order to request a Return Material Authorization (RMA#). Please label your email subject line, "Request for Return Material Authorization." In the body of your email, please include: (a) full contact information, including your first and last name and/or company name, (b) order number, purchase date, (c) telephone, fax, email address, shipping address and (d) the reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.
2. Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided and upon approval, email you back with a Return Material Authorization (RMA#). Please do not send any product to us until you have received your RMA#. Once you have received your RMA#, please securely package any parts found defective per the terms of this warranty and as authorized by the RMA# and include within your package a copy of the email from our Customer Service Department indicating your RMA#. If you are experiencing an issue with a product component only, please do not send us your entire starter kit.

Please mail any product returns to the following address:
Vapure, Inc.
2667 Camino Del Rio S. #202
San Diego CA, 92108, attention Customer Service (returns@getvapure.com) / Customer Service Department.

3. Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt, and an estimated time of delivery for your replacement Vapure product and/or components. Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at 888.261.0026 Enjoy Vapure™, Customer Service Department Vapure, Inc. A Find Your Consumer Company

Ordering

Vapure product order forms request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. The information is used for billing purposes and to verify that the customer is of legal age. this information is then used to fulfill orders. If we encounter any problems when processing an order, we may use this contact information to contact the customer. This information is harvested from a secure area and encrypted for our customers' protection.

Payment, Pricing & Promotions

Except where noted otherwise, the prices displayed for Vapure products represent the full suggested retail price listed on the product itself. If an item is offered for sale by other parties including one of our merchants, distribution agents, or independent sales representatives, the price may be set by that merchant. With respect to items sold by getvapure.com, we cannot confirm the price of an item until you complete an online order form. Please note that this policy applies only to Vapure products sold on the getvapure.com website and shipped by Vapure or its affiliates. If a third-party site quotes prices different from the getvapure.com website, your only remedy is to contact the third-party site to settle any dispute.

Viewing Orders

While customers are not required to register an account at getvapure.com to make purchases, we encourage registration for viewing and tracking orders, and participating in sales, discounts, or promotions when available. Only registered users will be able to view their order online using their registered account, and track shipments. Registered customers will also be able to participate in applicable sales, discounts, or promotions when available. If you are not a registered customer you can contact our customer service department at customerservice@getvapure.com for order and tracking information.

Updating Account Information

Once a customer has registered for an account by entering a valid user name and email address with password, the account dashboard will become available. The customer must log in to access their account dashboard. Once in the dashboard, customers can: Edit their account information including billing and shipping addresses, view orders and order status, review items in their cart, see reviews and product "tags", manage their product wishlist, and find newsletters when applicable.